What is a credit?
Credits in our platform are tokens that you can spend to create analyses. One analysis represents a generated heatmap for one image or URL. One
Why can’t I remove a user from my company’s account?
If there is no “Remove” or “Revert” button next to the user, and it is just written “Manager,” it indicates that the user type of that user is
How do I remove a user from my company’s account?
To remove users from your company’s account, click on the circular button at the top right corner to open the context menu and then click “Subscription.”
I have more questions. How can I reach you?
Contact us using the Intercom pop-up at the bottom of your screen or send us an email at [email protected] . We will be glad to answer all of your
Can I delete my account?
Yes, this option is available for every user. To delete your account within the platform, launch the Attention Insight app on and click on the profile icon at
What does one design test count as?
One design test consists of either capturing a URL or uploading an image file. Anytime you use Chrome Extension, Figma, Sketch or Adobe Xd plugins, it also
Do credits reset every month?
Yes, credits do reset every month. However, the remaining credits from the previous month do not transfer to the following
How do I keep track of my remaining credits?
You can see how many remaining credits you have at the top right of each window. Next to the red “Upgrade” button, there is a blue bar and the text
How can I manage seats on my team?
To assign a seat, launch the Attention Insight app on your computer and click on the profile icon at the top-right corner of the screen. Then, go to your
