Categories
- Account
- What is a credit?
- Why can’t I remove a user from my company’s account?
- How do I remove a user from my company’s account?
- I have more questions. How can I reach you?
- Can I delete my account?
- What does one design test count as?
- Do credits reset every month?
- How do I keep track of my remaining credits?
- How can I manage seats on my team?
- Features
- What is the best Clarity score?
- How are the heatmaps generated by AI?
- What is an AI-generated attention heatmap?
- How do I interpret the Clarity benchmark?
- What is the difference between Areas of Interest and Percentage of Attention?
- What is Alexa Rank and its Value?
- How do I interpret Clarity Score?
- How do I define Areas of Interest?
- How do I interpret Percentage of Attention?
- What makes Attention Insight different from other heatmaps?
- Functionality
- Getting Started
- Plugins
- Attention Insight and Zapier integration – Adding shareable links to the heatmap analysis results in Google Sheets
- Generate Attention Heatmaps on all image files in Google Drive folder
- How to install Photoshop plugin?
- How to generate heatmap using Photoshop plugin?
- How to install Sketch plugin?
- How to generate heatmap using Sketch plugin?
- How to install Figma plugin?
- How to generate a heatmap with Figma plugin?
- How to generate heatmap with Adobe XD plugin?
- How to install Adobe XD plugin?
- Use cases
Return to knowledge base main page
Why can’t I remove a user from my company’s account?
If there is no “Remove” or “Revert” button next to the user, and it is just written “Manager,” it indicates that the user type of that user is “Manager,” which can’t be removed by other “Manager” type users.
To remove a such user, you need to contact us via Intercom chat or email.
If you can’t access “Subscription” window at all, it means that your user type does not have permission to access this information. Talk to the owner of your company’s Attention Insight account to figure out why. If you’re the owner of company’s account, then contact us regarding this situation.
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